Frequently Asked Questions

  • Finding a Retailer (2)

    • WHERE CAN I GO TO PURCHASE TRANSITIONS® BRAND LENSES?

      Transitions® lenses are widely available and are offered at almost all optical retailers and eyecare professional practices.

    • HOW DO I KNOW IF LENSES I PURCHASED ARE AUTHENTIC TRANSITIONS® BRAND LENSES?

      Now in the market place, where unproven photochromic lenses are being sourced from overseas, and in some instances substituted for authentic Transitions® lenses, unbeknownst to you, it’s become increasingly important to reassure you, you have in fact received authentic Transitions® lenses.

      Our lenses come with a Certificate of Authenticity at the point of collection, which means you are getting the most advanced photochromic technology available and they are covered by our Love Them or Exchange Them 30 day risk free guarantee.  If you didn’t receive a Certificate of Authenticity, please talk to your eyecare professional.  A Certificate of Authenticity should be included with every new purchase of Transitions® lenses.  

  • Technology (2)

    • DO I HAVE TO WORRY ABOUT THE PHOTOCHROMIC TECHNOLOGY SCRATCHING OR PEELING OFF MY TRANSITIONS® BRAND LENSES?

      No, you do not need to worry. The technology behind our photochromic process ensures that the photochromic dyes are part of the lens and cannot be scratched off or peeled off and are designed to last for the life of your prescription. If you experience a problem with your lenses, we suggest you contact your eyecare professional or place of purchase.

    • WHAT AFFECTS THE PERFORMANCE OF TRANSITIONS® BRAND LENSES?

      Transitions® lenses work by reacting to UV light. The amount of UV light present will determine the shade of your lenses. This is what allows them to let you see life with just the right amount of light.

      Extreme situations can sometimes cause your lenses to behave slightly differently. For instance, temperature can have an effect on the reaction time of photochromic technology. To learn more about it visit our technology page.

      Transitions Optical’s scientists continuously strive to improve our technology and create formulations that find the perfect balance between UV light and the temperature of the lenses. In fact, the latest Transitions lenses become ten percent darker in hot temperatures than the previous generation.   They provide even more visual comfort, glare reduction and enhanced contrast than any Transitions lens previously available.

  • Are Transitions lenses right for me? (6)

    • HOW DO I KNOW IF TRANSITIONS® LENSES ARE RIGHT FOR ME?

      If you’re looking for more than an ordinary lens can offer, Transitions® lenses are right for you.

      Transitions® lenses are designed to fit virtually every frame, style, size and prescription. That includes designer frames, kid’s sizes and special prescriptions.

      Transitions® lenses are right for all ages. Anyone can benefit from seeing life with just the right amount of light. Transitions® lenses are a great option for kids of all ages because it’s never too early to start protecting your eyes from harmful UV rays. 

      Transitions® lenses don’t just make everything look great, they also reduce eye fatigue and strain. And block 100% of UV rays. 

      Anyone who wears glasses or sunglasses (prescription or not) can wear Transitions® lenses–we have options for every lifestyle, every age, and a number of different sports and activities. Transitions® everyday lenses are designed to be worn all day everyday. The Transitions® line of performance sunwear products are specially designed to enhance your vision in many different outdoor activities–from performance sports like golf, running, biking and hunting to everyday activities like driving.

    • WHAT LENS TYPES ARE TRANSITIONS® BRAND LENSES AVAILABLE IN?

      Transitions Optical works with multiple lab and lens manufacturing partners to offer the widest availability of photochromic lenses on the market today. Today’s advanced Transitions® lenses are available across all major lens materials (including polycarbonate and high-index materials you may hear your eyecare professional reference, which make lenses thinner and lighter) and designs (single vision, for prescriptions correct for distance vision or for near vision, bi-focals and progressives, which account for distance and near vision in the same lens. You may know them as “no-line” bifocals), and in most prescriptions – from the lightest to the strongest. Ask your eyecare professional for more information.



    • DO TRANSITIONS® BRAND LENSES WORK IN ALL EYEGLASS FRAMES?

      Yes, Transitions® lenses work in virtually any frame and material- plastic, metal, rimless, semi-rimless or full frames.

    • ARE TRANSITIONS® BRAND LENSES COMPATIBLE WITH ANTI-REFLECTIVE, ANTI-SCRATCH AND ANTI-FOG COATINGS?

      Yes. Transitions® lenses are compatible with anti-scratch and anti-fog coatings. And not only are they compatible with anti-reflective coatings (which reduce reflections off the lenses), but when combined Transitions® lenses are even better in reducing distracting, discomforting and disabling glare, both indoors and out. Check with your eyecare professional to see which eyewear and lens options are right for you.

    • ARE TRANSITIONS® BRAND LENSES SUITABLE FOR CHILDREN?

      Yes, Transitions® lenses are a great option for children.  Did you know that the average child receives three times the UV exposure as an adult?  Because children are constantly going from inside to outside and because the crystalline lens is not fully developed allowing for more light to enter the eye, a lens that blocks 100% of UV rays is important to preserving their eye health now and in future years.  Additionally, Transitions® lenses are available in polycarbonate material, which is shatterproof and frequently recommended by eyecare professionals for children’s lenses.  

    • ARE NON-PRESCRIPTION TRANSITIONS® BRAND LENSES AVAILABLE?

      Yes, original Transitions® lenses and Transitions® XTRActive™ lenses can be made without a prescription (this is called a “plano” lens) to fit in nearly any eyeglass frame. Ask your eyecare professional for more details. 

      Also, non-prescription Transitions® lenses are also available in some of the products in the Transitions® performance sunwear line.

  • Price Inquiries (2)

    • HOW MUCH DO TRANSITIONS® LENSES COST?

      The price of Transitions® lenses will vary because there are many factors that affect the price of the eyeglass lenses you purchase.  The price is set by the retail store or eyecare professional’s practice where you make your purchase.  The final price takes into consideration the lens material, lens type (single-vision, bifocal, or progressive), your prescription and any coatings you opt to add, as well as any special promotions or discounts that are offered.  Also, many health insurance providers provide cover for Transitions® lenses as part of their vision care plan.  It’s always a good idea to check with your health fund to see what’s covered before your exam. 

      Finally, be sure to ask your eyecare professional for authentic Transitions® brand lenses and request the Certificate of Authenticity with our Love Them or Exchange Them guarantee when you pick up your new glasses.

    • HOW DO I KNOW IF MY HEALTH INSURANCE COVERS TRANSITIONS® BRAND LENSES?

      Many insurance providers provide coverage for Transitions® lenses as part of their vision care plan. To find out what savings you can enjoy, it is best to contact your insurance provider.

  • Warranty (2)

    • DO TRANSITIONS® BRAND LENSES COME WITH A WARRANTY OR GUARANTEE?

      Yes, and it’s called the Transitions Optical Love Them or Exchange Them guarantee. 

      If you don’t love your Transitions® brand lenses you can exchange them. Simply return your Transitions lenses with your receipt within 30 days of collection to the place of purchase, and you will receive a replacement static pair in the same prescription, design, index, coating and frame*. 

      Please check with your eyecare professional or optical retailer to understand their warranty/guarantee policies on prescription eyeglasses. Transitions®lenses may be included in the program. 

      *The difference in price will not be refunded. This offer does not affect your statutory rights with regards to implied warranties.

      For full terms and conditions click here.

    • HOW DO I CARE FOR MY TRANSITIONS® LENSES?

      Transitions® lenses can be cleaned like most lenses – with a lens cleaner, mild soap or a microfiber lens cleaning cloth. Do not use window cleaner to clean your prescription eyeglasses, as it contains chemicals that could break down the coatings on your lenses. You should also be careful not to wipe your lenses with a surface that could potentially scratch your lenses, for instance, a facial tissue or paper towel.

  • Blue Light (4)

    • WHAT IS BLUE LIGHT?

      Our eyes are sensitive to visible light, which is actually a very small portion of the electromagnetic spectrum. Blue light is one section within the visible light spectrum, actually covering blue and violet.

      The visible light spectrum includes every colour of the rainbow, and each colour spans a different range of wavelengths within that spectrum. Red has the longest wavelength and violet has the shortest wavelength. When all the waves are seen together, they make white light.

    • WHAT ARE THE SOURCES OF BLUE LIGHT?

      The main sources of blue light are:

      • The sun (the most intense source of blue light)
      • LED lights and compact fluorescent lamps
      • Digital devices such as smartphones, tablets and some TVs
      • Metal halide lights, found mostly indoors in large commercial structures

    • IS BLUE LIGHT GOOD OR BAD FOR YOU?

      Because blue violet light is high-energy and close in frequency to Ultra Violet (UV) light, which is known to be harmful, the consensus among the scientific community is that blue-violet light could potentially have negative effects one one’s health. For example, potential negative effects of blue light include age-related macular degeneration, poor sleep quality and an increase of certain cancer risks.

      However, some scientific literature and research also indicate that wavelengths in the “true” blue band (a different frequency than violet light) may have positive health benefits. For example, potential positive effects of blue light include improvement of visual acuity and depth of field and a lessening of Seasonal Affective Disorder (SAD), a type of depression associated with cooler seasons, which is thought to be caused by to lack of exposure to light.

      Essentially, while blue light is important and a necessary part of the way we see, too much of it (especially the type closest to UV) could be bad for your health, so it’s important to protect your eyes.

    • DO TRANSITIONS® LENSES REDUCE BLUE LIGHT TRANSMISSION?

      Yes, Transitions® lenses reduce the blue light that reaches your eyes both indoors and out.

      Because Transitions lenses reduce transmission of all visible light outdoors, they also reduce blue light transmission. As the lenses react to UV light and darken outdoors, the amount of blue light transmission decreases (remember that the sun is by far the most intense source of blue light).

      Indoors, the hint of tint in Transitions® XTRActive® lenses helps to reduce blue light transmission, especially the type of blue light close to UV on the spectrum.